Contact Us

If you have questions which are not addressed in the Frequently Asked Questions section, please contact us via:

  • 1-866-5DISNEY

Frequently Asked Questions

What is MyID?
MyID is your main log-in credential used to access applications and services across the TWDC organization. If you are an employee who received a company email address: MyID is your email address, and corresponding password.If you are an employee who did not receive a company email address: Use the ‘company-assigned ID’ and password to log in. Note: This could be your SAP ID or the account you use to log into your workstation. If you are one of our external business partners, representing another organization: MyID is the ID that has been assigned to you by your contact at The Walt Disney Company.

What if I forgot my password or my password doesn't work?
  • Company ID: Please click here.
  • Email: If you forgot your email password, please contact the Disney IT Support Center at 1-866-534-7639.
  • All Others: Please contact your local IT Help Desk
  • External Business Partners: Please contact your TWDC representative for further assistance with MyID Login.

My question isn't listed. What should I do?
Please contact the Disney IT Support Center at 1-866-534-7639. External business partners, please contact your TWDC representative for assistance with MyID Login. All others: call your local IT Support Help Desk.

Why do I need to reset my Password?
Security policy requires all Disney employees and contractors to change passwords every 365 days.

How do I reset my Password?
The password reset page is located here. The process allows you to reset both your Enterprise Directory (HUB/Siteminder) and Active Directory (WDW, SWNA, etc.) at the same time. MyID uses all of these directories to log you in, so resetting your password here will reset it for all of your MyID-gated applications.
  • Enter your Email or Company Assigned ID (UID).
    • If you forgot your email password, please contact the Disney IT Support Center at 1-866-534-7639.
    • All Others: Please contact your local IT Help Desk
    • External Business Partners: Please contact your TWDC representative for further assistance with MyID Login.
  • Confirm your Identity by answering the security questions presented.
  • Enter and confirm your new password.
  • Your password is changed.

What are Password format requirements?
  • At least 16 characters long
  • At least one upper case letter (A-Z)
  • At least one lower case letter (a-z)
  • At least one numeric character (0-9)
  • At least one special character or symbol ( ~ ! @ # $ ^ & * ( ) _ â + = { } [ ] | : ; < > , . ? /)
  • MUST NOT contain your username, real name or company name in the password
  • MUST NOT use any Disney branded character names or commonly used passwords that are easily guessed (e.g. "password" )
  • MUST NOT use repeating characters (111, AAA) or patterns (disneydisneydisney, abcabcabc)
  • MUST NOT be the same as one of your previous five passwords
  • May not be changed more than once in a 24-hour period

What is MyID Registration?
This link allows new users (who do not have a MyID account) to create an account for the first time. This should not be used by existing MyID users unless instructed by the MyID team or HelpDesk.

How do I Register?
  • Enter your Email or Company Assigned ID (UID) and your Last Name.
    • If you forgot your email password, please contact the Disney IT Support Center at 1-866-534-7639.
    • All Others: Please contact your local IT Help Desk
    • External Business Partners: Please contact your TWDC representative for further assistance with MyID Login.
  • Confirm your Identity by providing your Employee ID Number (formerly known as PERNR), 4-digit month and date of birth, and City of Residence.
  • Select security questions and provide an answer.
    • You may select any of the questions in the dropdown lists.
    • Answers must be at least 4 characters long.
  • Provide an alternate method to receive one-time passcodes (OTP).
    • Enter a cell phone number
    • Or enter an alternate email address.
  • Enter and Verify the OTP received.
  • Enter and Confirm your new password. Your password must be:
  • At least 16 characters long
  • At least one upper case letter (A-Z)
  • At least one lower case letter (a-z)
  • At least one numeric character (0-9)
  • At least one special character or symbol ( ~ ! @ # $ ^ & * ( ) _ â + = { } [ ] | : ; < > , . ? /)
  • MUST NOT contain your username, real name or company name in the password
  • MUST NOT use any Disney branded character names or commonly used passwords that are easily guessed (e.g. "password" )
  • MUST NOT use repeating characters (111, AAA) or patterns (disneydisneydisney, abcabcabc)
  • MUST NOT be the same as one of your previous five passwords
  • May not be changed more than once in a 24-hour period

Why do I need to create responses to Security Questions?
Security questions are used as an extra level of security to verify user identify.

How are Security Questions used?
Security questions are presented during password reset and can be asked by the helpdesk to verify identity.

What is Two-Step Verification?
A quick and simple one-time enrollment that provides a faster, secure user experience when working outside the Disney network.

Why do I need Two-step Verification?
This extra layer of security significantly reduces the risk of anyone else using your account to access the Disney network, even if they manage to get your password.

When will I need to use Two-Step Verification?
We are gradually rolling out Two-Step Verification with Disney applications and sites. When you access these applications from off the Disney network, you will be required to sign in with both steps.

What is the authentication app option?
TWDC has partnered with Okta, an industry leader in identity & access management, to provide Disney’s Two-Step Verification service. The Okta Verify app provides convenient one-tap approval to complete your Two-Step sign in.

Do I need to install Okta Verify on every device that needs to access a Two-Step enabled site?
No, the Okta Verify app only needs to be installed and configured on one of your devices.

Why can't I find Okta Verify in the Disney App Store?
You can download Okta Verify from the Apple, Google, or Windows application store.

Why can't I install Okta Verify on my iPad?
Currently Okta Verify is only available as an iPhone app. You can download iPhone apps on your iPad by selecting the "iPhone Only" option in the Apple App Store.

If I have a Safenet/MobilePass token do I need to enroll in Two-Step enrollment?
Yes, Two-Step Verification is a new and more streamlined solution for accessing TWDC sites, and over time will replace the SafeNet/MobilePass solution.

How will I know if enrollment is successful?
You will receive a confirmation email and you will be able to access your applications that require Two-Step Verification.

How do I find out more information or get help enrolling in Two-Step Verification?
More information about enrolling and using two-step verification can be found on DToolsIT by searching “two-step verification”.

© Disney